But luckily, there is a platform that has all of the above features and more, for less than half the price of Sprinklr. Grab your free trial of Agorapulse today to see how it can help simplify social media management. As any good marketer knows, choosing the right social media management tool is pivotal in orchestrating a successful online presence.

1. However, their response time is always exceptional and they continue to work on the issue or education until there is a solve.
2. Microsoft responds to customers nearly 30% faster and with over 95% accuracy on social media by using Sprinklr AI to understand when and where to engage the audience.
3. So even for a small team of just three people, you’d be looking at an upfront payment that is just north of $10,000 USD.
4. Sprinklr marketplace integrations include 70+ OOTB connectors with CRMs, CDPs, DAMs, Data Visualization, and with other enterprise platforms like Microsoft, Salesforce, Adobe, Google, Oracle, SAP, and ServiceNow.

We do this with the world’s first Customer Experience Management (CXM) platform, which enables one-to-one, human connections at scale across 25+ different communication channels such as Twitter, Facebook, and Instagram. Headquartered in New York City with 1,400 employees in 22 offices, Sprinklr works with more than 1,200 of the world’s most valuable brands, including McDonald’s, Nike, and Microsoft. Social media and marketing management are the primary functions of Sprinklr in our communications department. However, we do use it to communicate relevant information with other divisions of our organization.

Unify your consumer research, social media and content marketing teams. Get real-time market insights, mitigate crises, save content costs, and boost social engagement. Effortlessly integrate 30+ social and digital channels, 400K+ media sources and 1B+ websites, and review sites with owned data for a complete, 360-degree view of customer feedback. Listen to customers in real time with firehose access and official partnerships with 14+ channels. Erica Pollock is a Canadian copywriter and digital marketing specialist with a wealth of experience in the communications industry and a deep passion for marketing strategy and content creation. Get a comprehensive view of your campaign performance across 30+ digital channels, including social, web, email, and more.

My experience with Sprinklr

There could be room for improvement in the menu’s organization, in my opinion. Having a search function available would be a great convenience for users, in my opinion. The process of discovering new features and tools takes a long time for me. Discover what brings in-store customers back — or drives them away — at everything from individual locations to global regions with real-time feedback that spotlights how customers feel when they meet your brand face-to-face.

Sprinklr Pricing

And these days, there are a dizzying amount of options in the social media management space to choose from, making the process even more difficult. Orchestrate on-brand global marketing campaigns across social, digital and traditional channels to drive higher marketing ROI. Wells Fargo ensures a consistent voice and seamless customer experience across all social channels with Sprinklr’s unified fxtm review social suite. Never miss any customer interaction with support for 30+ digital channels and the flexibility to add new channels within weeks. Capture customer feedback on products, generate actionable insights and benchmark against competition by using verticalized AI models. Sprinklr Social’s advanced plan is only a good option if you don’t think you’ll need any technical support.

Improve cross-platform customer experiences and reduce agent caseloads by letting customers share knowledge in digital communities — which you can customize and quickly moderate, all in a single application. Unfortunately, Sprinklr does not provide public pricing information. You must have a meeting with the Sprinklr etoro broker review team to discuss your business needs to receive that information. However, we know that  businesses may choose to use only one or two of the functionalities offered, while others may decide to deploy the entire platform. The size of your enterprise and the amount of users will also determine the final price.

Gain actionable contact center insights, enhance workforce engagement and deliver exceptional CX. Microsoft responds to customers nearly 30% faster and with over 95% accuracy on social media by using Sprinklr AI to understand when and where to engage the audience. One of the world’s largest telecom companies reduced social media response time fp markets reviews by 70% after automating listening and alerts. The world’s largest software company used Sprinklr Insights to respond to customers 30% faster while maintaining a 95% AI accuracy. Detect threats to brand reputation at very early stages, get notified in real time and route insights and alerts to relevant teams to ensure a swift response.

Social for Distributed Teams

Integrate third-party data to unlock powerful full-funnel insights in a single, consolidated view. Empower Distributed teams (Sales, Location Managers, Field Agents) with a lightweight yet powerful branded experience to engage customers on the digital and social channels they prefer. Leverage AI to gather actionable data on how customers feel about your products — surfacing insights from reviews, social channels, or any data source with SKU- or brand-level feedback. Reach, engage, and listen to customers across 30+ digital and social channels to maximize engagement and drive revenue.

You may have to give up Sprinklr and use native apps in some cases because of this lack of support. It’s not cheap to use Sprinklr if you’re a big brand that needs to run a lot of listening queries. Sprinklr provides a robust list of RESTful web service APIs to integrate data and execute processes with any external system. Developers can also create applications to interact directly with Sprinklr by signing up on the developer portal. Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.